For online purchases made directly from Adrien Gagnon, you may request a refund in the original form of payment (less shipping charges) within 60 days of the purchase date.

Please contact our customer service team, with your order number in the subject line and the product you wish to return, as well as the reason for the return in the body of the form.

Please note that orders placed during holiday sales including Black Friday, Cyber Monday, Boxing Day and Flash Sales, are final sale.

Adrien Gagnon assumes the shipping costs if the products you ordered are delivered damaged or defective or with an error. In all other cases, please note that shipping fees are not refundable.