Shipping & returns

SHIPPING

*All our orders are shipped through local delivery companies.
We offer free shipping on orders of $35 or more (before taxes and after applicable discounts), or $70 or more if the order includes a Viita Kit. Please note that this policy may exclude remote regions such as Yukon, Northwest Territories, Nunavut, and certain northern Quebec municipalities (e.g., Kuujuaq).

Orders are shipped within 2 to 3 business days, from Monday to Thursday, excluding statutory holidays. Note: During high-traffic periods (promotions and holidays), this timeframe may extend up to 10 business days.

Once your order has been shipped, a shipping confirmation with tracking details will be sent to the email address provided at checkout.

At this time, we are unable to offer shipping outside of Canada. To find a retailer in your country, please visit us here.

If you have a concern with your shipping status of your order, please refer to the Shipping & Returns section of our FAQ page, otherwise our Customer Support team is always happy to help. Reach us here.

RETURNS

For online purchases made directly from Adrien Gagnon, you may request a refund in the original form of payment (less shipping charges) within 60 days of the purchase date.

Please contact our customer service team, with your order number in the subject line and the product you wish to return, as well as the reason for the return in the body of the form.

Please note that orders placed during holiday sales including Black Friday, Cyber Monday, Boxing Day and Flash Sales, are final sale.

Adrien Gagnon assumes the shipping costs if the products you ordered are delivered damaged or defective or with an error. In all other cases, please note that shipping fees are not refundable.